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RETURN/REFUND POLICY

All item purchased are non-refundable. If you are not satisfied with your purchase (in case of wrong item/type/shade), you can send it back to us.

  • Returns must be made within 7 days from date of purchase
  • Damaged item are not covered by us as we will ensure to send order in perfect condition & packed well
  • Items bought from promotional events are not eligible for return and exchange

Please email us at soop.nature@gmail.com before returning the item otherwise your request will not be fulfilled. Customer must pay shipping on their own for return items.

After returning the item, we will send the correct order once again to you. We will bare the shipping fee. Please allow 14 working days for us to process.

If you need more information regarding our return policy, please whatsapp our customer service at 018-2296110